Call Centres and Human Resource Management

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Business & Economics - Industries
Call Centres and Human Resource...

Call Centres and Human Resource Management

Name: Call Centres and Human Resource Management
ISBN: 9781403913043

Stephen Deery, Nick Kinnie

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This book looks at Human Resource Management in call centers from an international perspective using research from leading academics in the field. The characteristics and features of working in a call center are examined by the effects that this type of work has on employees and their responses to it. It also looks at implications for employers and policy makers.

سب زمرہ:

Business & Economics - Industries

سال:

2004

ناشر کتب:

Palgrave Macmillan

زبان:

english

صفحات:

308

ISBN 10:

1403913048